Privacy Policy

Milky Lane Pty Ltd ("Milky Lane", "we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth). This policy explains what information we collect, how we use it, and the choices you have.

1. What we collect

When you interact with our website, place an order, make a reservation, sign up for our newsletter, request the franchise pack or book a function, we may collect:

• Identity details · name, date of birth (for age-restricted offers).
• Contact details · email address, phone number, delivery / postal address.
• Transaction details · order history, payment confirmations (we do not store card numbers; payments are handled by our PCI-compliant providers).
• Booking details · preferred location, party size, special requests.
• Marketing preferences · opt-in status for emails, SMS and notifications.
• Technical data · IP address, browser type, device, pages viewed, cookies.

2. How we use it

• To process orders, bookings and franchise enquiries.
• To communicate with you about your transaction or enquiry.
• To send marketing communications where you've opted in (you can unsubscribe at any time).
• To improve our products, website experience and customer service.
• To comply with our legal obligations.

3. Who we share it with

We share your information only with parties who help us run the business, including:

• Payment processors and POS providers.
• Reservation platforms (e.g. SevenRooms) and delivery partners (e.g. Uber Eats, DoorDash, Menulog).
• Email and SMS providers used to send you communications you've opted into.
• Analytics providers that help us understand how the website is used.
• Government agencies or law enforcement when required by law.

We do not sell your personal information to third parties.

4. Cookies

Our website uses cookies and similar technologies to remember your preferences, keep you logged in, and measure traffic. You can control cookies through your browser settings. Disabling cookies may affect parts of the site (for example, the locator or order flow).

5. How we store and protect it

Personal information is stored on secure servers operated by us or our third-party providers within Australia and reputable jurisdictions overseas. We use industry-standard safeguards · including encrypted connections, access controls and regular reviews · to protect your information from misuse or loss.

6. Your rights

• You can request access to the personal information we hold about you.
• You can ask us to correct any information that is inaccurate.
• You can ask us to delete your information, subject to any legal obligations we have to retain it.
• You can opt out of marketing communications at any time using the unsubscribe link or by contacting us.

7. Overseas disclosure

Some of our service providers (analytics, email, payments) operate servers outside Australia. By using our services you agree that your information may be processed in those countries, subject to protections at least equivalent to the Australian Privacy Principles.

8. Children

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have, contact us and we will delete it.

9. Changes

We may update this policy from time to time. Material changes will be posted on this page with an updated date.

10. Contact us

For privacy questions, requests or complaints, contact our Privacy Officer:

Email: marketing@milkylane.co
Mail: Privacy Officer, Milky Lane Pty Ltd, Australia

If you're not satisfied with our response, you can make a complaint to the Office of the Australian Information Commissioner.