Everything we get asked in the DMs, on the phones and at the front door. Can't find what you're after? Email marketing@milkylane.co and we'll get back to you within 24 hours.
Yes · book any Milky Lane through our Locations page. Walk-ins are welcome but we strongly recommend booking on Friday and Saturday nights, public holidays, and any time you're a group of 6 or more.
Groups of 10+ are handled by our Functions team · see the Functions page or email marketing@milkylane.co.
Hours vary by venue. Most stores trade from lunch through to late night, seven days a week · but always check the specific store on the Locations page for current hours, public holiday adjustments and last-call times.
Every venue has its own phone number and email · find them on the Locations page. For general brand enquiries, hit us at marketing@milkylane.co.
Email marketing@milkylane.co with the store name, the date you visited, what you lost and your contact details. We'll check with the store and get back to you. Items are usually held for 14 days.
We want to hear it · good and bad. Email marketing@milkylane.co with the venue, date, and what happened. A manager will personally respond within 48 hours.
Yes. The Beyondcé is our signature vegan burger built on a Beyond Meat patty. Most classic burgers can be made vegan with a patty swap (small upcharge · ask your server).
Vegetarian options include loaded fries, mash balls, churros, popkorn chicken alternatives and most of our shakes. See the Allergens & Dietary page for full details.
Halal status varies by venue. Some Milky Lane stores serve halal-certified meat · please check with your local store before ordering. Call ahead or check the venue page on Locations.
Items marked GFO on the menu can be served with a gluten-free bun. Note: our fryers are shared, so fried items (loaded fries, popkorn chicken, mash balls, churros etc.) are not classified as gluten-free even when paired with a GF bun.
For coeliac requirements, please speak directly with the manager on duty.
Yes · the Milky Lane Kids Menu includes Beef Burger, Chicken Burger, Chicken Nuggets, Loaded Chicken Nuggets and a Mini Shake. Designed for kids 12 and under.
Don't forget · Kids Eat Free every Monday with any Main Meal over $25 · no table limit. See Specials.
Loaded thickshakes, dessert mocktails, soft drinks, juices, mineral water, kombucha (where available), and a full non-alcoholic cocktail list. The bar isn't just for the over-18s.
Kitchen close varies by venue. Most kitchens stop taking orders 30 minutes before close. The bar continues running until last call.
Yes · birthdays, bucks, hens, corporate nights, EOFY, Christmas, engagement parties and more. Group bookings from 10 to 450+. No venue hire fees.
Visit our Functions page to enquire · our events team will reply within 24 hours.
Yes to both. There's no cakeage fee. We'll handle plates, candles and serving. Light decorations are fine · please no confetti cannons, smoke bombs or anything that needs to be lit (fire code).
Several venues have semi-private and fully private sections available. Availability and capacity vary by store · chat with our functions team via the Functions page.
Yes · live DJs from 6pm every Saturday (Drip Saturdays) at most venues. Function bookings can also arrange a DJ as an add-on. 18+ from 8pm on Saturdays.
Yes · Milky Lane catering covers everything from small office lunches to large corporate functions. Visit the Catering page to enquire.
Digital and printed gift cards are available from $25, $50, $100, $150 and $250 on the Gift Cards page. Digital cards email instantly. Printed cards can be picked up at any venue.
36 months from purchase. Redeemable at any Milky Lane venue across Australia. Promotional vouchers have their own validity printed on them.
Bring the card to any Milky Lane venue and our team will check the balance. For digital cards, the original purchase email shows the value · we're working on a balance lookup tool.
We run a special every day of the week · Milky Shakes Up Mondays, Two-Fer Tuesday, 5ver Wing Wednesdays, Loaded Thursdays, Biggie Fridays, Drip Saturdays, Snack Sundays · plus Milky Hour weekdays 4–5pm and Lunch Saver Mon–Fri 11am–2pm. Full list on the Specials page.
One offer per visit. Specials can't be combined with other promotions, vouchers or discounts · unless the offer says otherwise.
Yes · order Milky Lane on Uber Eats. Available at participating venues during trading hours. Check the Locations page for your nearest delivery-enabled store.
Absolutely. Order at the counter, or call your local store directly to place a takeaway order ahead of time.
Online ordering is rolling out across venues · check your local store's page on Locations. If your venue doesn't have online order yet, call ahead.
EFTPOS, all major credit cards, tap-to-pay (Apple Pay, Google Pay), Milky Lane gift cards and promotional vouchers. Some venues are card-only · check your local store.
Use the store finder on the Locations page · type in your suburb or postcode and we'll show you the closest venues with distance and hours.
Parking varies by location. Most venues have either dedicated, shared shopping-centre or on-street parking. Check the venue page on Locations for specifics.
All Milky Lane venues are wheelchair accessible · including dining areas and bathrooms. If you have specific access needs for a booking, mention them in the enquiry or call ahead so we can set you up properly.
Smart casual after 6pm at most venues. No singlets, no thongs, no hi-vis, no offensive clothing. We're not strict · just don't roll in straight off the building site.
Pet policies vary by venue · some have outdoor dog-friendly areas. Service dogs are welcome at every venue. Check your local store before bringing your pup.
All ages welcome before 8pm. After 8pm, some venues become 18+ only · particularly on Saturday nights. Check your venue's specific policy before arriving.
Open roles are listed on the Careers section of the homepage. Apply directly by emailing marketing@milkylane.co with your CV and which store you'd like to work at.
Yes · full paid training from day one. No experience required for front-of-house roles. We promote internally: floor, trainer, supervisor, manager, multi-site.
We're actively expanding across Australia. Head to the Franchise page to register interest. We'll review your location, capital position and operating background, then arrange a call.
Yes · Milky Lane partners with sports clubs, schools, charities and community organisations in every postcode we operate in. Apply through the Community Partnership form on the homepage.
Email us at marketing@milkylane.co · we reply within 24 hours.
